All your answers about eb999, right here

Go to the eb999 login page and select the "Forgot Password?" option. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. The whole process takes just a few minutes. If you run into any trouble, contact our live chat support — they're available 24/7.

After logging into your account, go to "Profile Settings" or "Account Information" and you can update some details yourself. However, changing your name or national ID-related information may require identity verification. In that case, the easiest way is to get help from the support team.

Logging in from a new device or browser is completely normal. The first time you log in on a new device, a verification code may be sent for security purposes. Enter the code to confirm your login. You can log into the same account from multiple devices, but it is not advisable to keep multiple sessions active at the same time.

Entering the wrong password repeatedly may temporarily lock your account. Wait a while and then try again. If you are unsure of your password, use the "Forgot Password?" option. Clearing your browser cache or cookies often resolves the issue as well. If the problem persists, let us know via live chat.

At eb999, your password should be at least 8 characters long, and it is best if it includes uppercase letters, lowercase letters, numbers, and special characters. Usernames are generally between 6 and 20 characters and must use English letters and numbers — not Bengali. Using the same password across multiple sites is not recommended.

No. eb999 always ensures that the destination account for a withdrawal is registered in the player's own name. Whether it is bKash, Nagad, Rocket, or Upay, the wallet must be in your own name. Withdrawal requests to third-party wallets are rejected. This is to ensure the security of your account.

The minimum withdrawal amount at eb999 is ৳800. Withdrawal requests below this amount cannot be processed. So before making a withdrawal, make sure your available balance is at least ৳800. You can submit a withdrawal request at any time once you have enough balance.

You must meet the wagering requirement before withdrawing bonus funds. The wagering requirement for eb999's welcome bonus is 15x, and it is calculated only on the bonus amount — not on the deposited amount. For example, if you receive a ৳1,500 bonus, you need to place a total of ৳22,500 in bets before the bonus winnings become eligible for withdrawal. After the requirement is met, withdrawal follows the normal process.

eb999 generally processes withdrawals within 30 minutes to 3 hours. In most cases, funds sent to bKash or Nagad arrive within this timeframe. Bank transfers may take slightly longer. Having your identity verification completed speeds up the process further.

A "Pending" status means your request has been received by our system and is being processed. It is usually completed within 30 minutes to 3 hours. If it takes longer than that, contact live chat with your request reference number for assistance. If your account is not yet verified, your first withdrawal may take a bit more time.

At eb999, a National ID card (NID) is the easiest and most common method for identity verification. A valid passport or driving licence may also be accepted. The document photo must be clear and complete — blurry or cropped images cannot be accepted. You may need to provide photos of both the front and back of the document when submitting.

Yes. eb999 uses SSL encryption to keep all your personal information secure. Documents submitted for verification can only be viewed by authorised staff and are not shared with third parties. All information is stored and managed in accordance with our privacy policy.

Verification is typically requested the first time you make a large withdrawal, or if security-related activity is detected on your account. In some cases, you may be asked to verify shortly after registration. Completing verification in advance makes withdrawals faster, so submitting your documents as soon as possible is recommended.

Yes, this is very important. The name on your eb999 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be delayed or the request may be cancelled. Make sure you provide accurate information at the time of registration.

Verification keeps your account and financial transactions secure. It prevents anyone else from operating an account in your name and protects against fraud. If you want to make a withdrawal, verification cannot be skipped. For playing and depositing it is generally not mandatory, though completing it early is the wiser approach.

eb999 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and direct bank transfer (including Dutch-Bangla Bank, Islami Bank, and other major commercial banks). The minimum deposit amount is the same for every method — ৳200. Choose any method and follow the on-screen instructions.

Log in to your eb999 account, go to the "Deposit" section, and select Nagad. Send the payment to the Nagad number shown, using the Nagad app or by dialling *167#. Save the transaction ID from the payment and enter it in the eb999 deposit form. Your balance is usually updated within a few minutes.

First, check the SMS or app notification from your transaction to confirm whether the payment was successful. If it was successful but the balance has not arrived, contact live chat with the transaction ID and amount. Our support team will verify and resolve the matter promptly.

The minimum deposit amount at eb999 is ৳200 for all payment methods — bKash, Nagad, Rocket, Upay, or bank transfer. This is the same across every method. Deposits below ৳200 are not possible. To receive the welcome bonus, deposit a convenient amount — for example, depositing ৳1,000 adds an extra ৳1,500 bonus.

eb999 itself does not deduct any additional fee on deposits. However, your bKash, Nagad, or bank provider may apply their own transaction charges, which are determined entirely by that service provider's rules. Those charges are outside eb999's control. Check your payment app's fee structure before making a deposit.

When a connection is suddenly lost, the game server generally saves the last known state. Once your internet is restored and you log back in, most games can be resumed from where you left off. However, if a bet was active at the time of disconnection, the outcome is determined server-side. If you experience any issue, inform live chat and the support team will check it for you.

Yes, you can. On Android, open eb999.lat in Chrome, tap the three-dot menu in the top right, and select "Add to Home Screen". On iPhone, use Safari and tap the share icon, then choose "Add to Home Screen". This creates a shortcut that opens just like an app.

Clearing your browser's cache and cookies usually improves loading speed noticeably. In Chrome or Firefox, go to Settings, select "Clear Browsing Data", and delete cached images and files. Then restart your browser. Switching to a Wi-Fi connection or changing your mobile data network may also help.

All of eb999's games and features are available in your mobile browser — no separate app download is needed. The site is optimised for mobile, so cricket betting, slot games, and live casino all display and play well on a phone screen. Adding a shortcut to your home screen gives you an experience just like an app.

eb999 works well on both Android and iOS smartphones and tablets. Full functionality is also available on desktop and laptop computers. The site runs best on the latest versions of Chrome, Firefox, Safari, and Edge. If some features do not work correctly on an older browser or operating system, updating your browser is recommended.