eb999's Privacy Policy

We may collect various types of information from you. This information falls into two main categories — what you provide directly and what our platform collects automatically.

2.1 Information You Provide Directly

• Full name, date of birth, and national identity information (for age verification)
• Email address and mobile number
• Residential address
• Payment information — bKash, Nagad, Rocket, or Upay account numbers or bank account details
• Username and password used when creating an account and logging in (stored in encrypted form)
• Any information or messages you provide when contacting our support team

2.2 Automatically Collected Information

• IP address and device identification details (device model, operating system, browser version)
• Log data — time of access to the platform, session duration, and pages visited
• Gaming activity data — bet amounts, game history, and transaction details
• Information collected through cookies and similar tracking technologies
• Location-related information (general geographic region — not a specific GPS location)

eb999 uses your information only for specific, clear, and legitimate purposes. We never use your information unreasonably or for unnecessary purposes. The main purposes for which we use data are outlined below:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To confirm your age and identity (21+ age verification).
• Transaction Processing: To securely complete deposit and withdrawal requests.
• Service Improvement: To analyze and improve the performance of our platform.
• Customer Support: To resolve your questions and complaints promptly.
• Fraud Prevention: To ensure account security and detect any irregularities.
• Responsible Gaming: To monitor user gaming patterns and ensure responsible behavior.
• Legal Obligations: To comply with applicable laws and regulations.
• Communication: To send important service-related notifications and updates.

eb999 uses cookies and similar web technologies that help us improve the quality of our services. Cookies are small data files stored in your browser.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functioning of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand how users interact with the platform and to improve our services.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important functions of the platform.

eb999 does not sell, rent, or share your personal information with third parties without authorization. However, limited disclosure may be unavoidable in certain circumstances:

5.1 Situations Where Data May Be Shared

• Payment Processors: Information necessary to complete transactions may be shared with payment processors such as bKash, Nagad, Rocket, Upay, and bank transfer services.
• Technology Partners: With trusted technology providers to ensure the functionality and security of the platform.
• Legal Obligations: Based on a court order or a lawful request from a government authority.
• Fraud Prevention: With relevant authorities in the investigation of fraud or criminal activity.

eb999 takes industry-standard technical and organizational measures to protect your personal and financial information. Our security systems are capable of protecting your data from unauthorized access, modification, disclosure, or destruction.

6.1 Our Security Methods

• SSL Encryption: All data transmitted on our platform is secured through SSL (Secure Socket Layer) encryption.
• Password Encryption: Your password is encrypted using strong hashing algorithms — no staff member can view it directly.
• Secure Infrastructure: Our servers and databases operate behind industry-standard firewalls.
• Regular Security Audits: We regularly conduct security assessments and tests of our systems.
• Access Controls: Only authorized personnel can access the information they need.

6.2 Your Responsibilities

Alongside technical security measures, you also have certain responsibilities. Keep your password confidential, contact us immediately if you notice any suspicious activity, and avoid logging in on public Wi-Fi networks.

eb999 believes that every user has the right to full control over their personal information. We acknowledge and respect the following rights:

• Access: You have the right to know what information we hold about you. You may request this at any time through our support channels.
• Rectification: If your information is incorrect or incomplete, you may request a correction.
• Erasure: In certain circumstances, you have the right to request the deletion of your data — however, some information may need to be retained for a specific period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be limited.
• Objection: You may object to the use of your data for specific purposes.
• Data Portability: You may request to receive your data in a structured, machine-readable format.

eb999 retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Account Information: For the entire duration the account is active and, after the account is closed, for the period required to meet legal obligations.
• Transaction Data: Retained for a specified period due to financial audit and legal requirements.
• Communication History: Retained for a reasonable period to ensure the quality of customer service.
• Log & Analytics Data: Retained for a short period for security and performance monitoring.

Once the specified period has ended, we securely delete or anonymize your data so that you can no longer be identified.

eb999 strictly prohibits providing services to anyone under the age of 21. Our platform operates for adult users only.

• We follow an age verification process at the time of registration.
• We do not knowingly collect information from anyone under the age of 21.
• If we confirm that a minor has registered, that account will be immediately closed and the collected data will be deleted.
• If a parent or guardian suspects that their child has registered on our platform, they are requested to contact us immediately.

eb999 may change or update this Privacy Policy from time to time. These changes may occur due to service improvements, legal changes, or technological developments.

• Before any significant changes, we will notify you by email or via a platform notification.
• Continuing to use the platform after a policy change means you are considered to have agreed to the new policy.
• The "Last Updated" date at the top of this page will always be kept current.
• Previous versions of the policy will be retained by us for a specified period and will be available upon request.

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us. eb999's support team is available seven days a week, 24 hours a day.

We aim to process any data-related request from you as quickly as possible. Complex requests may require additional verification.